It's a pretty generous gesture for the users of this phone (on average) to rate it it a 7.1 out of 10. The highest rating I could give this phone was in the category of "look and feel", and was only a 7 at the very best. I had a Palm Treo before this phone, and had much fewer problems. Three factors contributed to my purchase of this piece of garbage.And here they are: 1) I was having ongoing problems with my Treo, and was looking for a better alternative 2)Everyone was purchasing iPhones from at&t, and Sprint was comparing it's Samsung Instinct to the iPhone 3)I was eligible for my next $150 towards an upgrade to a new phone (which I decided to waste on an Instinct) So there I was, a proud owner of Sprints version of the iPhone, the Samsung Instinct.This relationship, needless to say, didn't last very long. I had fun at first learning the phone, all it's contents and capabilities, even bragged to my friends. Regretfully I may have even solicited promotion of this phone to a few people. BUT, once the novelty wore off, I started to experience "the problems." In an attempt not to bore the reader of this with unnecessary details. I will just list my problems with this phone (in no specific order). -freeze ups (upon dialing, upon answering, when loading applications) -battery life was horrible and was used up faster when on the web (now i see why it came with TWO batteries) -speaker quality was horrible for youtube videos AND sprint tv and radio -Navigation worked well at first, but then it was no more convenient than stopping at every gas station for directions -photos were good in well lit environments.However loading the pictures was annoying -the battery cover was extremely hard to detach from the phone at first, and not much easier thereafter There were more problems than what I have listed, but I'm sure the will be covered by other reviews. Basically, the major problem was with the freeze issues.(Which is EVERYTHING if the phone is exclusively touchscreen) This phone was seemingly just a collaboration between Sprint and Samsung corporations, to try to compete with the iPhone, whilst bamboozling their customers into purchasing the phone. Sprint needs to get it's act together with their cute little slogans. Simply EVERYTHING? How about simply NOTHING! Or theNOW network? More like TheNEVER or TheMAYBE LATER Network! Heres a cute one for you Sprint. AT%T has the "pay as you go" plan. Maybe you should try the "Pay me to STAY plan!" Because that is just about where I am at after being an 8 year customer.As I wrote this review I discovered yet another problem with my Instinct (which happens to be a replacement phone that I've had for just over a week).So I will be wasting yet more time that I really don't have to go into the Sprint store today to haggle with their CSRs over my options.This may be my final attempt.After todays visit, if I leave with the same disgust over my sprint customer experience in it's entirety, I most certainly will be taking my hard earned dollars elsewhere.I will not be SPRINTing anymore, I will be RUNNING as fast and as far away from Sprint as I can.
No comments:
Post a Comment